RUNNING a small business is a whirlwind of activity. But what if there was a way to make things smoother, connect better with customers, and see your hard work pay off?

Enter Customer Relationship Management (CRM). It’s like having a personal assistant for your business – organising, connecting, and helping you grow.

Introducing the CRM MasterSeries by Business Navigator Western Downs – your chance to make your business thrive.

Picture this: no more frantic searches for customer details, no more missed opportunities, and no more feeling overwhelmed by the constant juggle. CRM is your secret weapon to simplify the complexities of managing customer relationships.

5 Reasons why you need a CRM system

  1. Stay Organised: Say goodbye to chaos. CRM keeps tasks and info in order, so you can focus on what matters.
  2. Easy Communication: Everyone’s on the same page. No confusion, just smooth teamwork and happy customers.
  3. Know Your Customers: Understand their likes, buy history, and needs. It’s like having superpowers for personalised service.
  4. Smart Moves: Data becomes insights. Make decisions based on real info and watch your business grow.
  5. Grow Strong: A Customer Relationship Management (CRM) system helps you find new customers and turn them into fans who keep coming back.

Where to start

Business Navigator Western Downs is partnering with Tracy Sheen (AKA The Digital Guide) and Peter Sheen to deliver a CRM MasterSeries for small business based in the Western Downs.  Over a 6-week period, Tracy and Peter will guide you through the process of collecting and collating your customer data, organising your customers into different segments or groups, creating email templates and funnels, and planning a simple email marketing campaign.

Tracy Sheen, renowned marketing, social media and small business coach. IMAGE: Supplied

Meet Your Digital Masterminds: Tracy & Peter Sheen

Tracy and Peter Sheen are expert in simplifying the digital landscape. With years of experience, they understand the challenges small businesses face. Tracy and Peter ahere will help you decode CRM and show you how it can transform your business – without the tech jargon.

Starting 19 September thru to 25 October, this CRM MasterSeries is for small business owners who want results and are ready to put in the effort to get them. Spots are limited to 10 participants, so you can get personal attention and support.

Want to know more about CRM?

Come along to our FREE info session on Monday 4th September from 9am to 12pm at the Bunya Vista Room in Dalby. Book your spot here:

This CRM MasterSeries is offered FREE by Business Navigator Western Downs with applications now open online. Don’t miss out on this opportunity. Apply today, spots limited to 10 participants only.

This Business Navigator Western Downs is supported by Shell’s QGC business and delivered by Toowoomba and Surat Basin Enterprise. The social investment program, supported by Shell’s joint venture partners Tokyo Gas and CNOOC, contributes to a strong and diverse economy within the Western Downs.

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